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Support hours: Monday-Friday, 7am-3pm
Shipping, Delivery and Returns
Where do you ship?
Where do you ship?
Currently, we ship exclusively within the United States, including Hawaii, Alaska, and U.S. territories such as Guam and Puerto Rico.
Do you ship to APO/FPO addresses?
Do you ship to APO/FPO addresses?
Yes, we’re happy to offer USPS Priority Mail shipping to APO/FPO addresses. However, please note that two-day expedited shipping is currently unavailable for these locations.
Do you ship to P.O. boxes?
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes via USPS only.
What shipping options do you offer, and what do they cost?
What shipping options do you offer, and what do they cost?
- Standard Shipping (UPS or USPS): Orders are typically processed within 1–5 business days. Delivery within the U.S. may take up to 10 business days. Shipping costs are calculated at checkout based on your location and order size.
- Expedited Shipping (Next Day, 2nd Day, or 3rd Day): Available at the customer’s expense. These options are not eligible for free shipping promotions.
- Frozen Product Shipping: Shipped overnight only (Tuesdays), with an additional $50 handling fee. A recipient must be available to accept delivery.
- C.O.D. Deliveries: Available via UPS only, with a $15 service charge. The customer must be present to accept delivery. C.O.D. refusals are subject to full shipping charges plus a 25% restocking fee.
- P.O. Box Deliveries: Only fulfilled via USPS.
- APO/FPO Addresses: We offer USPS Priority Mail to APO/FPO addresses. However, expedited shipping is not available for these destinations.
Please choose your preferred shipping method at checkout.
Note: Some addresses may not qualify for expedited shipping (hey, maybe it’s time to move!).
Please allow up to two business days for processing, in addition to the two-day transit time.
Once I place my order, can I change the delivery address?
Once I place my order, can I change the delivery address?
If you’ve entered the wrong shipping address or need to make a change, please contact us right away at info@biojouvance.com. We’ll do our best to update your order and ensure it reaches the correct destination.
Where's my package?
Where's my package?
Once your order has shipped, you’ll receive an email with tracking information. If you haven’t received a shipping confirmation within a few days of placing your order, be sure to check your spam or junk folder.
If your package appears to be missing, please check around your property—it may have been placed out of sight. You can also use the carrier’s tracking link to view delivery details or a photo (if available) showing where the package was left.
If you're still unable to locate it, please contact us at info@biojouvance.com within three days of the scanned delivery date so we can assist you.
What if my package or products arrive damaged?
What if my package or products arrive damaged?
If your package or product was damaged during transit, please save both the box and the merchandise and contact us immediately at info@biojouvance.com.
Do not discard any packaging or product, as these materials may be required to process your claim.
What if my item is defective?
What if my item is defective?
Please email photos and details of the issue to info@biojouvance.com. Do not discard the item, as we may request that you return it for quality assurance purposes.
If you purchased your product from a third-party retailer rather than biojouvance.com, please contact them directly for assistance.
What is your return policy?
What is your return policy?
If you're not completely satisfied, please reach out to our Customer Relations team at info@biojouvance.com within 14 days of your purchase date to request a return.
Items returned within the 14-day window are eligible for a full refund (excluding equipment) If the electric item is used, you will be charged a 25% restocking fee. At this time, we are unable to process exchanges.
PLEASE NOTE:
- Products purchased on www.biojouvance.com cannot be returned or exchanged at retail locations.
- If you purchased a Bio Jouvance Paris product from an authorized retailer, please contact them directly for assistance.
We're here to help and want to ensure you have a great experience with our skincare!
How do I start a return?
How do I start a return?
We’re truly sorry to hear you didn’t love your Bio Jouvance Paris Paris purchase. To start a return, please contact our Customer Relations team at info@biojouvance.com within 14 days of your purchase. Be sure to include your order number and the name(s) of the item(s) you’d like to return.
PLEASE NOTE:
- Only products purchased directly from www.biojouvance.com are eligible for return.
- If your purchase was made through an authorized retailer, please contact them directly for assistance with returns or exchanges.
- If your return package includes any item not listed in your original order, that item may be discarded and will not be refunded or returned.
We appreciate your understanding and are here to help with any questions!
Do I have to pay return shipping costs?
Do I have to pay return shipping costs?
Yes, customers are responsible for return shipping costs unless the item arrived damaged or there was an error with your order. If your return is due to a mistake on our end, we’ll gladly cover the return shipping.
For all other returns, we recommend using a trackable shipping method to ensure your package arrives safely.
Online Ordering
The product I want is out of stock. Will it be available again?
The product I want is out of stock. Will it be available again?
We always recommend subscribing to our emails to get first access to restocks, new product launches, and exclusive promotions.
To be notified when an item is back in stock, simply click the “Email me when back in stock” button on the product page.
Please note: Limited-edition products and sets are usually not restocked. Once they’re gone, they’re gone for good—so don’t wait if you see something you love!
Do you have discounts or promo codes that I can use for my order?
Do you have discounts or promo codes that I can use for my order?
If you haven’t signed up for our emails yet, now’s the perfect time! You’ll be the first to hear about new launches, exclusive news, special offers, and discounts—straight to your inbox. Don’t miss out!
Can I use more than one promo code at a time?
Can I use more than one promo code at a time?
Promotion codes are limited to one code per order, and some promotions may be redeemed only once per customer. All promo codes are valid for a limited time and cannot be used after they expire. Promotions are not redeemable for cash.
Bio Jouvance Paris Paris reserves the right to modify or cancel promotions at any time. Misuse of promo codes may result in order cancellation.
Having trouble with a promo code?
Please double-check that your order meets all the eligibility requirements and that the code is still active. If you're still experiencing issues, reach out to our customer service team at info@biojouvance.com—we’re happy to help!
What forms of payment do you accept?
What forms of payment do you accept?
We currently accept the following payment options:
- Visa
- Mastercard
- Discover
- American Express
- PayPal
- Visa and American Express–branded prepaid gift cards
If you're using a prepaid gift card, please make sure it has sufficient funds before placing your order.
Please note: At this time, we do not accept multiple forms of payment for a single order.
Can I modify or cancel my order once it has been placed?
Can I modify or cancel my order once it has been placed?
If you'd like to cancel a recently placed order, please visit the “Order History” tab within My Account.
If you checked out as a guest, you can use our Order Tracker to locate your order.
Please note:
- The option to cancel will only appear for eligible orders shortly after they are placed.
- Because we strive to process orders quickly, cancellations are time-sensitive and not guaranteed.
- At this time, we are unable to modify orders once they’ve been placed.
If you need assistance, feel free to contact us at info@biojouvance.com.
How do I buy a gift card?
How do I buy a gift card?
To buy a gift card, simply add your preferred denomination to your shopping bag.
- Enter the recipient’s name in the “To” field.
- Enter your name in the “From” field.
- Optionally, add the recipient’s email address in the designated field, and the gift card will be emailed directly to them.
Gift Card available here
How do I redeem a gift card?
How do I redeem a gift card?
Gift cards can be redeemed during checkout by selecting “Add Gift Card” on the payment screen.
Important: The recipient will receive two separate emails—one with the gift card number and another with the gift card PIN. Both are required to complete the redemption.
Can I modify or cancel my gift card order once it has been placed?
Can I modify or cancel my gift card order once it has been placed?
Unfortunately, we’re unable to modify gift card orders once they’ve been placed.
If you need to cancel a gift card order, please contact us at info@biojouvance.com as soon as possible—we’ll do our best to assist you.
How can I review my order history?
How can I review my order history?
To view your past orders, simply log in to your Bio Jouvance Paris Paris account and navigate to the Order History section.
Account
What are the benefits of having an account?
What are the benefits of having an account?
Creating an account on biojouvance.com gives you access to:
- A complete record of your purchases, billing info, and order tracking
- The ability to store multiple shipping addresses for faster checkout
- Early access to new products, exclusive promotions, and the latest Bio Jouvance Paris Paris updates—if you opt in for emails (which we highly recommend!)
Join us and make your skincare shopping experience even smoother!
How do I create an account?
How do I create an account?
To create an account, click the “Log In” link at the top right corner of any page, then select “Register.”
You can also create an account during checkout when placing your first order.
I’m having trouble logging into my account; how do I recover my password?
I’m having trouble logging into my account; how do I recover my password?
If you’ve forgotten your password, click the “Forget Something?” link on the login screen and follow the instructions to reset it.
For further assistance, feel free to contact us at info@biojouvance.com—we’re happy to help!
How do I subscribe to or cancel my Bio Jouvance Paris Paris email subscription?
How do I subscribe to or cancel my Bio Jouvance Paris Paris email subscription?
Want to stay in the loop? Just click on our SUBSCRIBE form and enter your email address to receive the latest news, product launches, and exclusive offers from Bio Jouvance Paris Paris.
Need to unsubscribe? We’ll miss you! But if you’d like to stop receiving emails, simply click the “unsubscribe” link at the bottom of any of our emails, or contact us at info@biojouvance.com for assistance.
Auto-Replenishment
What is auto-replenishment?
What is auto-replenishment?
Our Auto-Replenishment service lets you schedule automatic deliveries of select Bio Jouvance Paris Paris products at your preferred frequency—and enjoy 10% off the regular retail price!
What is the advantage to auto-replenishment?
What is the advantage to auto-replenishment?
With Auto-Replenishment, you’ll never run out of your favorite Bio Jouvance Paris Paris products. Enjoy the convenience of automatic deliveries—plus 10% off every auto-replenishment order!
How will I know about my upcoming auto-replenishment order?
How will I know about my upcoming auto-replenishment order?
You’ll receive an email notification before each upcoming Auto-Replenishment order. From that email, you can easily update the delivery frequency or cancel the upcoming order at any time.
Can I edit, cancel, or change the frequency of my upcoming auto-replenishment order?
Can I edit, cancel, or change the frequency of my upcoming auto-replenishment order?
Yes! You can manage your auto-replenishment orders anytime by signing into your account and navigating to the Order History tab under My Account.
From there, you can:
- Edit the quantity or frequency of your shipments
- Cancel an upcoming order (up to 24 hours before it ships)
- View your next scheduled replenishment date
It’s all in one convenient place!
Who do I contact if I experience issues placing or managing my auto-replenishment order(s)?
Who do I contact if I experience issues placing or managing my auto-replenishment order(s)?
You can manage your account by signing in and visiting the Order History tab under My Account.
Need help? Feel free to reach out to our Customer Relations team at info@biojouvance.com. We're happy to assist!
Is auto-replenishment available on all products?
Is auto-replenishment available on all products?
No, auto-replenishment is only offered on select products. You can check if an item qualifies by looking for the auto-replenishment option on its product page.
What forms of payment can be used for my auto-replenishment order?
What forms of payment can be used for my auto-replenishment order?
You can pay using any valid credit card.
Please note that PayPal is not accepted for auto-replenishment orders.
Can I change my method of payment for my auto-replenishment orders?
Can I change my method of payment for my auto-replenishment orders?
To change your payment method for an upcoming auto-replenishment order, simply sign in to My Account. From there, you can add, update, or remove your valid credit card information at any time.
Can I edit the shipping address for an upcoming auto-replenishment order?
Can I edit the shipping address for an upcoming auto-replenishment order?
Replenishment orders are sent to your default billing and shipping addresses. You can update this information anytime by logging into My Account and making the necessary changes.
Product Questions
Do your products have expiration dates?
Do your products have expiration dates?
Most of our products do not have traditional expiration dates, as they are classified as cosmetic products. Instead, you’ll find a PAO (Period After Opening) symbol on the packaging, which indicates how long the product is best used after it’s been opened.
This guideline helps ensure you enjoy your skincare at its peak efficacy.
Is your packaging recyclable?
Is your packaging recyclable?
We’re committed to sustainability and use recyclable packaging whenever possible. While many of our components can be recycled, we recommend checking your local recycling guidelines, as they may vary by material and region.
If you’re unsure about a specific product, feel free to reach out to us at info@biojouvance.com—we’re happy to help!
Do you test your products on animals?
Do you test your products on animals?
No, we do not test our products on animals.
At Bio Jouvance Paris Paris, we’re proudly cruelty-free and committed to ethical skincare.
Are your products all-natural/organic?
Are your products all-natural/organic?
Our products are formulated with natural, plant‑based ingredients, and many are certified organic. While we incorporate advanced actives for optimal performance, our commitment remains to use safe, environmentally responsible ingredients across our entire range.
Are Bio Jouvance Paris Paris products vegan and gluten-free?
Are Bio Jouvance Paris Paris products vegan and gluten-free?
Yes, our products are meticulously formulated to be both vegan and gluten-free. We use only plant-based ingredients and adhere to strict quality standards to ensure our formulations meet the needs of those with dietary restrictions—all without compromising on performance.
Are your products noncomedogenic?
Are your products noncomedogenic?
Yes, our products are formulated to be noncomedogenic, meaning they are designed to not clog pores. We use lightweight, non-greasy ingredients that help prevent breakouts while delivering effective skincare benefits.
Does Bio Jouvance Paris Paris use parabens?
Does Bio Jouvance Paris Paris use parabens?
No, our products are formulated without parabens. We prioritize safe, high-quality ingredients to deliver effective skincare solutions without potentially harmful preservatives.
What are the Suspicious 6™?
What are the Suspicious 6™?
The Suspicious 6™ is our term for a group of six common ingredients that we deliberately avoid in our formulations. These typically include parabens, phthalates, sulfates, synthetic dyes, synthetic fragrances, and silicones. By excluding these ingredients, we ensure that our products are clean, safe, and effective, relying on high-quality, natural alternatives to deliver proven skincare benefits without compromise.
Is it safe to use your products while I'm pregnant or nursing?
Is it safe to use your products while I'm pregnant or nursing?
While our products are made with high-quality, safe ingredients, we always recommend consulting your healthcare provider before introducing any new skincare products during pregnancy or while nursing.
Contact Us
Still have questions?
Still have questions?
If you are experiencing site issues or have additional questions, please email us at info@biojouvance.com or chat with a live person during our business hours. Our live chat and phone support are available Monday through Friday from 9 a.m. to 5 p.m. PST, excluding US holidays.
Are you hiring?
Are you hiring?
Please visit www.biojouvance.com/careers for information on potential opportunities.
Do you offer wholesale pricing or professional discounts?
Do you offer wholesale pricing or professional discounts?
Yes, we offer wholesale pricing and professional discounts for qualified skincare professionals and authorized distributors. Please contact our sales team or visit our website’s professional section for more information.